If you are having an issue with your subscription such as:
Difficulty changing your credit card.
Difficulty adding a new product
At this time, it is best to cancel your current subscription order and create a new order. We apologize for the inconvenience and continue to work on making the process more seamless.
Ordering a product once a month and a different product once a week.
When subscribing to receive a product once a week and receive another product once a month it is best to separate these into two different orders.
Troubleshooting: Setting Up a Delivery with Subscriptions
To successfully schedule a delivery with a subscription, your recurring subscription total must be at least $65 after discounts.
Important Note:
- One-time purchases do not count toward the $65 minimum for subscription deliveries.
- Example: If you subscribe to a product that costs $60 after the 10% discount and add a one-time purchase of $10 (totaling $70), the system will not allow delivery because the recurring subscription alone does not meet the $65 minimum.
Solution:
Ensure your subscription products alone add up to at least $65 per delivery to avoid any issues.
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